FAQ
Frequently Asked Questions (FAQ)
Welcome to the FAQ section of our store!
Here you will find answers to the most common questions regarding our products, shipping, returns and more.
1. What types of clothing do you offer on your site? We offer selections of clothing for men, women and children, including t-shirts, sweatshirts, pants, jackets, accessories and more. Our assortment is constantly updated with the latest fashion trends and based on the availability of the best products we can find from our suppliers.
2. How do I find the right size? We have a size guide available on each product page to help you find the right size. If you still have doubts, contact us and we will be happy to assist you in choosing the right size.
3. What payment methods do you accept? We accept various forms of payment, including credit card, debit card, PayPal, Satispay and Bank Transfer, but also installment payments such as Klarna and Afterpay. During checkout, you will be able to select your preferred payment method.
4. What are the shipping times? Shipping times depend on your location and the shipping method you select. Usually, standard shipments take between 3 and 5 business days, while express shipments can arrive within 24-48h during business days. These times are to be considered starting from the day of shipment and not from the day the order is placed. Since the courier manages the delivery, shipping times must always be considered indicative and never guaranteed.
5. Can I return an item? Yes, we accept returns within 7 days of the order delivery date. The item must be returned in its original and unused condition. See our returns policy for more details.
6. How can I contact customer service? You can contact our customer service via email at servizioclienti@robabestiale.it or via our contact form on the website. We will be happy to assist you with any questions or problems. If you would like information on an order you have already placed, remember to always quote the order number you received in the confirmation email.
7. Do you offer discounts for bulk purchases? Yes, we offer special discounts for bulk purchases. Contact us for more information on our bulk discount programs.
8. How can I track my order? Once shipped, you will receive a confirmation email containing your order's tracking number. You can use this number to track the status of your shipment.
9. Do you have physical stores? We currently operate exclusively online and do not have any physical stores. However, we are committed to providing an easy and convenient online shopping experience for all our customers.
10. Do you offer customization options? Some of our products can be customized. Contact us to discuss available customization options and additional costs.
If you haven't found the answer to your question, don't hesitate to contact us. We are here to help you and make sure you have a pleasant and hassle-free shopping experience on our site.
Thank you for your interest in our products and your continued support!
The ROBA BESTIALE Team