Shipping policy
Shipment Management
We are happy to offer fast and reliable shipping for all our products, ensuring they arrive in your hands in the shortest time possible and in optimal condition. Below you will find all the necessary information about our shipping policy:
Shipping Times
1. Order Processing: Once your order has been placed, our team will endeavor to process it as quickly as possible. Order processing usually takes 2-3 business days, unless otherwise indicated on the product page.
2. Shipping: Once processed, your order will be shipped using the shipping method you selected during checkout. We will provide you with a tracking number to track the status of your shipment.
3. Delivery Times: Delivery times depend on the shipping method you choose and your location. Delivery in Europe can takes from 3 to 9 days; delivery in USA can takes from 4 to 10 days. If you need more info about the everage delivery times in your area, plese contact us by email at servizioclienti@robabestiale.it - In every case, we cannot be responsible of the delivery time, because the packages are managed by the courier.
Shipping costs for ITALY
1. €7 fixed shipping cost for all orders under €50
2. NO COSTS for all orders over €50 In this case, we have decided to offer the shipping costs ourselves, to thank you for your order, but also because we believe very much in our products and want to help you order them quickly and conveniently , allowing you to experience its quality
Shipping costs for EUROPE (except Norway, Switzerland, United Kingdom)
1. €14.99 fixed shipping cost for all orders under €200
2. NO COST for all orders over €200
Shipping costs for NORWAY and SWITZERLAND
1. €24 fixed shipping cost for all orders under €200
2. NO COST for all orders over €200
Shipping costs to the UK
1. €19 fixed shipping cost for all orders under €200
2. NO COST for all orders over €200
Shipping costs to North America, United States and Canada
1. €49 fixed shipping cost for all orders under €300
2. NO COST for all orders over €300
Receipt of the Order
1. Checking the Packaging: We invite you to carefully check the packaging upon delivery for any obvious damage or tampering. If you have any problems, please contact us immediately.
2. Incomplete or Incorrect Delivery: If you receive an incomplete or incorrect order, please contact us within 48 hours of receipt and we will be happy to resolve the issue as soon as possible.
Contact us
If you have questions or concerns regarding shipping management or if you would like additional assistance, do not hesitate to contact us at customerservice@robabestiale.it
Thank you for choosing our products and for your trust in our shipping service. We are here to ensure a pleasant and hassle-free shopping experience for all our customers.
ROBA BESTIALE Team