Returns and Refunds
Return and Refund Policy
We are happy to offer you a return and refund service to ensure your complete satisfaction with our products. Please read the following guidelines carefully to effectively manage returns and refunds:
Returns
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Deadline : We accept returns within 7 days from the order delivery date. Returns made after this period cannot be accepted.
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Product Condition : The product must be returned in its original condition, unused, damaged or altered in any way. Be sure to include all accessories, any gifts received and original documents.
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Return Procedure : To request a return, contact us at resi@robabestiale.it providing the order number and a brief description of the reason for the return. We will provide you with detailed instructions on how to proceed.
Refunds
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Eligibility : Refunds will only be issued for items returned in accordance with our returns policy. Once we have received the return and verified compliance, we will proceed with the refund.
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Refund Method : Refunds will be issued using the same payment method used for the original purchase. Please note that it may take a few business days to process your refund.
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Shipping Charges : Original shipping charges are non-refundable unless the return is due to our error or product defect.
Contact us
If you have any questions or concerns regarding our return and refund policy, please contact us at info@robabestiale.it or through our customer service.
We are committed to ensuring a transparent and hassle-free returns and refund process for all our customers.
Thank you for your trust and continued support!
The ROBA BESTIALE Team