Returns & Refunds
Return and Refund Policy
We are pleased to offer a return and refund service to ensure your complete satisfaction with our products. Please read the following guidelines carefully to effectively manage returns and refunds:
Returns
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Time Limit: We accept returns within 14 days from the order delivery date. Return requests made beyond this period cannot be accepted.
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Product Condition: The product must be returned in its original condition, unused, undamaged, or altered in any way. Make sure to include all accessories, any free gifts received, and original documents.
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Return Procedure: To request a return, log in to your User Area, identify the order from which you want to make the return, and select the products you want to return. The return request will automatically reach us.
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Return Shipping: The shipping costs for returned items are borne by the buyer. If the returned items arrive damaged and/or broken due to the way they were shipped (e.g., mugs not properly packed), the return will be considered void and no refund will be issued.
Refunds
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Eligibility: Refunds will only be issued for items returned in accordance with our return policy. Once the return is received and its compliance verified, we will proceed with the refund.
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Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please note that it may take several business days to process the refund.
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Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error or a product defect.
Returns Accepted, but with a "Restocking Fee"
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Returns for Incorrect Size: On our website, you will find precise size charts that will allow you to choose the correct size for each model/item. Returns for incorrect sizes, unless the item is "non-compliant" with the description and measurements contained in the "Size Charts" (a 10% discrepancy is considered acceptable, i.e., ± 1 cm per 10, attributable to the garment's manufacturing), are subject to a 10% deduction from the value of the returned products.
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Returns without valid reasons: We are completely at your disposal; this is a real job, and we dedicate ourselves seriously to fulfilling every customer's order. However, since it is not possible for us to get back the time spent on preparing your orders, we feel compelled to tell you: order only if you are sure of what you are purchasing. Do you have doubts? No problem! We are here for you and will always respond without obligation.
Returns NOT Accepted
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Personalized Products: Items produced upon the express request of the user, which involve any type of personalization (printed names, requested base garment color, requested base garment model, modifications to the print and/or application on the garment), cannot be returned.
An obvious exception applies to such products if there are personalization errors and/or garment defects.
Contact Us
If you have questions or concerns regarding our return and refund policy, please contact us at servizioclienti@robabestiale.it
We are committed to ensuring a transparent and hassle-free return and refund process for all our customers.
Thank you for your trust and continued support!
The ROBA BESTIALE Team