Shipments

Shipping Management

We are pleased to offer fast and reliable shipping for all our products, ensuring they reach your hands in the shortest possible time and in optimal condition. Below you will find all the necessary information regarding our shipping policy:

  1. Order Processing: Once the order is placed, our team will endeavor to process it as quickly as possible. Order processing usually takes 2-3 business days but can extend up to 7 business days if the base garment is being restocked or during a very busy period.
    If you want precise timing, please write to us before ordering, and we will provide you with reliable estimates.

  2. Shipping: Once completed, your order will be shipped using the shipping method selected during checkout: you can choose between home delivery by courier or receiving your package at a Poste Italiane or InPost "locker."
    If you choose a courier with a delivery point near your home (affiliated tobacconists or bars), please let us know, and we will ship it there.

  3. Shipment Tracking: Once the package is entrusted to the courier, we will provide you with a tracking number via email to monitor the status of the shipment and will inform you which courier we have chosen.
    It may take 24/48 hours for the tracking code to become visible on the courier's website, especially near a weekend or a holiday.
    From the moment the package enters the courier's circuit, it will be your responsibility, as the recipient, to follow its journey.
    Package delivery is the responsibility of the courier and the end customer, never ours: carefully follow the package's journey and notify us if there are difficulties; we will try to help you in every possible way.

  4. Delivery Times: Delivery times depend on factors such as your geographical location or proximity to weekends and holidays. Usually, standard deliveries take between 2 and 4 business days.
    N.B: Couriers do not deliver on Saturdays, do not provide telephone notice before delivery, and do not deliver at a precise and pre-established time.

  5. Delivery Issues: If, while tracking the package, you notice problems with delivery, immediately contact the assigned courier to resolve any issues and arrange a new package delivery.

  6. Storage and Return to Sender: If the package remains in storage for too long because you have not given instructions to the courier (generally you have 5 business days to do so), the courier will return the package to the sender (us!). In that case, to receive your ordered products, you will have to pay for a new shipment and settle any storage fees... it's better to keep an eye on the tracking once more and immediately manage any problems that may arise.
    If the package is returned to us by the courier due to expired storage times, it will not be possible to cancel the order and get a refund, as the problem did not arise due to our error. We will keep the package ready for you and reship it as soon as the new shipping costs are paid.

  7. Package Collection: When the package is delivered to you, check that it is intact before collecting it. If it appears tampered with, damaged, wet, or otherwise, collect it with "Reservation of Inspection" and inform the courier that you want the damage to be reported in the shipment.
    If, upon opening the package, you find a damaged item, you can contact the courier (not us) to request compensation. Follow the instructions each courier will provide to request a refund for damage.
    Courier refunds, when granted, are very low (about €1 per kg of weight, and a t-shirt weighs about 150g); our advice is to choose "Insured Shipping" instead of "Standard Shipping": only with insured shipping will the courier compensate you for damage or loss of the package. Our shop will not be responsible in case of damage or loss of the package by the couriers.

Shipping Costs for ITALY - without insurance

  1. €5 fixed shipping cost to a "Locker"
    for all orders below the set limit to qualify for free shipping (this value may change over time, but you can see it on the "Home Page" in the top bar).

  2. €7 fixed Standard shipping cost with express courier
    for all orders below the set limit to qualify for free shipping (this value may change over time, but you can see it on the "Home Page" in the top bar).

  3. FREE
    for all orders exceeding the set threshold. This value may change over time, but you can always see it on the "Home Page" in the top bar, as the first piece of information.

Insurance Costs
Our packages are shipped without any form of insurance, so in case of damage, neither we nor the courier will be responsible for any damage or loss of packages.
If you don't want to risk your shipment, the only way will be to choose insured shipping during checkout.

  1. €9 fixed insured shipping cost for ALL orders, of any amount.

Insurance package costs, as well as shipping costs, are not refundable in case of return.

Shipping Costs for EUROPE (excluding Norway, Switzerland, United Kingdom)

  1. €14.99 fixed shipping cost for all orders under €200. 
  2. NO COST for all orders over €200.                    


Shipping Costs for NORWAY and SWITZERLAND

  1. €24 fixed shipping cost for all orders under €200. 
  2. NO COST for all orders over €200.                    


Shipping Costs for the UNITED KINGDOM

  1. €19 fixed shipping cost for all orders under €200. 
  2. NO COST for all orders over €200.                    


Final Recommendations

If you receive an incomplete or incorrect order, please contact us within 48 hours of receipt, and we will be happy to resolve the issue as soon as possible.

    Never hesitate to contact us!

    If you have any questions or concerns regarding shipping management or require additional assistance, please do not hesitate to contact us at servizioclienti@robabestiale.it or via our contact form.

    We are here to ensure a pleasant and hassle-free shopping experience for all our customers.

    The ROBA BESTIALE Team

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